Refund & Return Policy

Last updated: September 2, 2026

At SpookyMews, we want you and your cat to be completely happy with your purchase.

If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging where reasonably possible.
• You must provide proof of purchase.
• The return request must be submitted within 30 days of delivery.

Items that have been used, washed, damaged, or altered may not be eligible for a refund unless the item is defective.

How to Request a Return

Please contact us at [YOUR SUPPORT EMAIL] before returning your item.

Include your order number and a brief explanation of the reason for the return.

We will provide you with instructions on where and how to return your order.

Please do not send an item back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and photographs showing the issue.

We will review the situation and work with you to provide an appropriate solution.

Return Shipping

Unless the product is defective, damaged, or incorrect, the customer is responsible for the cost of returning the item.

UK Consumer Rights

Nothing in this policy affects your statutory consumer rights under applicable UK law.

For customers in the UK, certain consumer protection laws may provide additional rights regarding cancellations, refunds, faulty products, or products that do not match their description.